Shipping policy
Thank you for visiting and shopping at DOGGY SNOOZE CENTER. The following information sets out the terms and conditions that constitute our current Shipping Policy.
1. PROCESSING YOUR ORDER
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. SHIPMENT PROCESSING TIME
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 3 business days. We will contact you for some reason if there are any delays.
3. SHIPMENT LOCATIONS
3.1. AUSTRALIA, CANADA, USA, NEW ZEALAND
DOGGY SNOOZE CENTER currently ships to the following countries: Australia, Canada, USA, New Zealand.
3.2. SHIPPING RESTRICTIONS
Our company does ship to both commercial and domestic addresses.
4. SHIPMENT RATES AND DELIVERY ESTIMATES
(a) Express Shipping
There is currently no express shipping available.
(b) Standard Shipping
All orders placed through DOGGY SNOOZE CENTER are dispatched from our warehouse in Byron Bay, New South Wales, Australia.
Delivery Timeframes
Estimated delivery timeframes are as follows:
- Australian domestic orders: approximately 2–8 business days.
- International orders: approximately 8–14 business days.
All delivery timeframes are estimates only and are not guaranteed. Delivery timeframes commence from the date the order is dispatched and may vary depending on the delivery destination, courier or postal service, customs clearance procedures, public holidays, peak trading periods, weather conditions, transportation disruptions, or other circumstances beyond the reasonable control of DOGGY SNOOZE CENTER.
DOGGY SNOOZE CENTER does not guarantee delivery within any particular timeframe and is not responsible for delays caused by third-party courier services, postal services, customs authorities or other circumstances beyond our reasonable control.
A delay in delivery does not, by itself, constitute a failure by DOGGY SNOOZE CENTER to fulfil an order.
Where an order is delayed, customers may contact DOGGY SNOOZE CENTER for assistance and we will make reasonable efforts to assist in locating or progressing the delivery with the relevant carrier.
Shipping Costs
Shipping charges are calculated based on factors including the size and dimensions of the product, product weight, delivery destination, carrier charges and, where applicable, international shipping, importation and customs-related costs.
DOGGY SNOOZE CENTER reserves the right to amend shipping charges at any time where there are changes to carrier pricing, fuel surcharges, tariffs, duties, taxes, customs charges, international freight costs or other costs associated with the transportation and importation of products.
The applicable shipping charge displayed at the time an order is placed will apply to that order, subject to any correction of an obvious pricing or calculation error.
International Orders
International orders may be subject to customs clearance procedures and other requirements imposed by the destination country. Customers acknowledge that customs processing and delivery requirements vary between jurisdictions and are outside the control of DOGGY SNOOZE CENTER.
DOGGY SNOOZE CENTER will comply with applicable laws and regulations relating to the shipment and importation of products. Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable consumer protection laws, including any mandatory rights that may apply in the customer’s country of residence.
Shipping Prices:
Australia/New Zealand:
- 0.1kg - 2.5kg: $15
- 2.6kg to 3.5kg: $25
- 3.6kg + : $35
Canada:
- 0.1kg - 2.5kg: $15
- 2.6kg to 3.5kg: $25
- 3.6kg + : $35
USA:
- 0.1kg - 2.5kg: $15
- 2.6kg to 3.5kg: $25
- 3.6kg + : $35
4.1. PLEASE NOTE:
- Business day means Monday to Friday, except public holidays.
- Orders are not shipped or delivered on weekends or public holidays.
- Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
- Products may be delivered in separate shipments.
- When placing your order, we consider these factors when calculating the Estimated Delivery Date:
(i) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
(ii) Weight factor: Australian shipping costs are based on the dimensions of your order and the delivery method. International shipping costs are based on the weight, delivery method, import duties and tariff's of the specific country. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. - Due to Warehouse Stock Levels, packages to and from our facility in Byron Bay may be delayed. We appreciate your patience during this time.
- We will not be responsible for wrong shipping address if you provide incorrect information.
5. TRACKING OPTIONS
DOGGY SNOOZE CENTER aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. DOMESTIC AND INTERNATIONAL
All orders delivered automatically have tracking.
International orders are sent with Australia Post. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking.
6. INTERNATIONAL CUSTOMS, DUTIES AND TAXES
International Duties, Taxes & Customs
All orders shipped to a destination outside of Australia may be subject to import duties, taxes, tariffs, customs fees and other charges imposed by the destination country.
DOGGY SNOOZE CENTER covers the applicable duties, taxes, tariffs and customs charges associated with the original delivery of your order. These costs are incorporated into our international shipping and/or product pricing, and customers will not be required to pay these charges separately upon delivery.
Customs processes and delivery timeframes vary between countries, and delays may occur if your package is selected for inspection by your country’s Customs Department. DOGGY SNOOZE CENTER has no control over customs processes, clearance timeframes or changes to duties, taxes, tariffs or other import charges imposed by the destination country.
International shipping prices may be adjusted from time to time to reflect changes in shipping costs, tariffs, duties, taxes, customs charges or other costs associated with international delivery.
If a return or exchange is requested due to a change of mind, incorrect product selection, incorrect sizing, an incorrect delivery address provided by the customer, or any other reason attributable to the customer, DOGGY SNOOZE CENTER will not be responsible for any duties, taxes, tariffs, customs charges, shipping costs or other fees associated with returning the original order or importing replacement products. These costs are the responsibility of the customer.
DOGGY SNOOZE CENTER is not responsible for any additional duties, taxes, tariffs, customs charges or other fees that arise as a result of a customer-requested return, exchange or redelivery.
7. DAMAGES
Customers are encouraged to inspect their order promptly upon delivery. If the product itself appears to have been damaged during transit, customers should contact DOGGY SNOOZE CENTER as soon as reasonably practicable at enquiries@doggysnoozecenter.com.au and provide details of the damage, together with photographs where reasonably possible.
Damage to external shipping packaging, including cartons, boxes, protective materials or other packaging used to transport the product, does not of itself constitute damage to the product and does not give rise to a return, replacement or other remedy where the product itself has been delivered in satisfactory condition.
Any claims relating to the product itself being damaged during delivery will be dealt with in accordance with our Returns Policy and any rights or remedies available to the customer under applicable consumer protection laws.
8. MISSING OR LOST PACKAGE
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. DOGGY SNOOZE CENTER politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact AusPost to report missing or lost packages.
9. QUESTIONS
If you have any questions about the delivery and shipment of your order, please see our FAQ page, https://doggysnoozecenter.com.au/ , or contact us at enquiries@doggysnoozecenter.com.au.