DOGGY SNOOZE CENTER POLICIES

Privacy Policy

Doggy Snooze Center Website: https://doggysnoozecenter.com.au/ Privacy contact: enquiries@doggysnoozecenter.com.au Last updated: 2 October 2026

1. Who we are and what this policy covers

Doggy Snooze Center ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose and protect personal information about customers, website visitors and other people who deal with us.

We are based in Australia and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also provide additional information for people in New Zealand (Privacy Act 2020), Canada (PIPEDA, applicable provincial privacy laws and Canada's Anti-Spam Legislation) and the United States (including state privacy laws such as the California Consumer Privacy Act). See Section 13 for region-specific details.

"Personal information" means information about an identifiable individual. This includes information that identifies you directly (such as your name) and information that can reasonably be linked to you (such as an email address or device identifier).

2. Information we collect

Depending on how you deal with us, we may collect:

  • Identity and contact details: name, phone number, postal and email address.
  • Order and delivery information: the products you buy, your order history, shipping and billing addresses, delivery instructions, and any returns, exchanges or support requests.
  • Payment information: billing details and transaction records. Payments are processed by Stripe, which collects card details and related payment, device and transaction information (such as IP address) to process payments and prevent fraud, under its own privacy policy (https://stripe.com/privacy). We do not store full card numbers.
  • Communications: emails, messages, calls, feedback, survey and promotion responses, and your marketing preferences.
  • Online and device information: IP address, browser type, operating system, device identifiers, pages visited, referring website, time spent on pages, and information collected through cookies, pixels and similar technologies (see Section 9).
  • Advertising and audience data: identifiers and interaction data associated with you by advertising platforms (for example, whether you clicked one of our ads) and audience segments we build for marketing.
  • Other information you choose to give us while interacting with us, including information about your personal or business affairs.

We try not to collect sensitive information (such as health or racial information about you), so please do not send us sensitive information about yourself unless necessary.

3. How we collect your information

We collect personal information directly from you (in person, by phone, by email, through our website, forms, bookings and social media) and automatically when you use our website. We may also receive information from third parties such as payment providers, analytics and advertising platforms, referrers and publicly available sources. Where we do, we protect it as set out in this policy.

4. How we use your information

We use personal information to:

  • provide our products, process orders and payments, and arrange delivery;
  • communicate with you, including sending confirmations, updates and responding to enquiries;
  • improve our website, products and services and understand our customers' needs;
  • market and advertise our services (see Section 5);
  • meet legal, insurance, tax and regulatory obligations;
  • protect our rights, property, safety and that of our customers and others, and prevent fraud or misuse; and
  • for any other purpose you would reasonably expect, or that you consent to.

We may contact you by telephone, email or SMS. You can opt out of marketing at any time (see Section 5).

5. Marketing and advertising

We use personal information for advertising and marketing. This includes:

  1. Direct marketing. Sending you news, offers and updates about our services by email or SMS.
  2. Audience matching and targeted advertising. We may share certain personal information, such as your email address, phone number, name, and information about your interactions with us, with advertising platforms including Google (Google Ads) and Meta (Facebook and Instagram) so they can match it to their own users. We do this to show our ads to you, to show our ads to people with similar characteristics ("lookalike" or similar audiences), to exclude existing customers from certain ads, and to measure and improve the performance of our advertising. Where possible, information is hashed (converted into a coded form) before it is shared, but hashed information can still be personal information.
  3. Website tracking for advertising. We use cookies, pixels, tags and software development kits (for example, the Meta Pixel and Google tags) to record your activity on our website and show you our ads on this and other websites, apps and social media.

These platforms act as our service providers and may also use the data for their own purposes under their own privacy policies, for example to maintain and improve their services and security. You can read their policies here: Google (https://policies.google.com/privacy) and Meta (https://www.facebook.com/privacy/policy).

Your choices

  • Unsubscribe from emails using the link in any email, reply STOP to any SMS, or contact us at enquiries@doggysnoozecenter.com.au. We will action requests promptly and in any event within the time required by law.
  • Opt out of advertising use of your information by emailing us with the subject "Advertising opt-out". We will stop including your information in audience lists shared with advertising platforms and, where possible, ask the platforms to remove it.
  • Adjust your settings with the platforms directly: Google Ad Settings (https://adssettings.google.com), Meta Ad Preferences (https://www.facebook.com/adpreferences), and, for cookies, your browser settings or our cookie banner.
  • Residents of the United States, see Section 13 for additional opt-out rights.

Opting out of marketing will not affect service-related messages about your purchases.

6. Disclosure of your information

We may disclose personal information to:

  • our employees, officers, contractors, insurers, professional advisers, agents and suppliers, as reasonably necessary for the purposes in this policy (for example, website hosting, payment systems, email and SMS providers, IT support, and shipping and delivery providers);
  • advertising, analytics and social media platforms, as described in Section 5;
  • government agencies, regulators, courts, law enforcement or others where required or authorised by law (for example, a law, regulation, court order, subpoena or warrant);
  • others where needed to protect our copyright, trademarks, legal rights, property or safety, or those of our customers or third parties; and
  • a prospective purchaser or successor if there is a change of control, or a sale or transfer of business assets, including our customer databases, subject to confidentiality and to the extent permitted by law.

We do not sell personal information in exchange for money. However, sharing information with advertising platforms for targeted advertising may be treated as a "sale" or "sharing" under some laws (see Section 13), and we describe your rights in that regard.

Where we disclose personal information to third parties, we take reasonable steps to require them to handle it consistently with this policy and applicable law.

7. Overseas disclosure

Personal information may be stored, processed in or transferred to countries outside Australia (and outside New Zealand, Canada or your own country), including the United States, the United Kingdom, Canada, New Zealand and countries in Europe, for example because our service providers or the advertising platforms operate there. Those countries may have privacy laws different from yours and your information may be accessible to courts and authorities there.

By giving us your personal information, you consent to these overseas disclosures to the extent permitted by law. Where required, we take reasonable steps to ensure overseas recipients protect your information in a way that is consistent with applicable privacy laws, but in some cases we may not be able to control how they handle it.

8. Security and data breaches

We have physical, electronic and managerial safeguards to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and you transmit information to us at your own risk.

If there is a data breach likely to result in serious harm, we will notify affected individuals and the relevant regulator (for example, the Office of the Australian Information Commissioner, the New Zealand Privacy Commissioner, the Office of the Privacy Commissioner of Canada or other regulators) as required by law.

We keep personal information only as long as needed for the purposes described in this policy or as required by law (for example, tax and accounting records), and then take reasonable steps to delete or de-identify it, including from the systems of service providers that hold it for us.

9. Website, cookies and similar technologies

When you visit https://doggysnoozecenter.com.au/, we may collect information such as your browser type, operating system and the website you visited immediately before ours. We use this, generally in aggregated form, to analyse how people use our site and to improve our service.

We use cookies, which are small files that a website places on your device to recognise you when you return and to store details about your use of the site. Cookies are not malicious programs and do not damage your computer. We use cookies and similar technologies for:

  • Essential functions (for example, site security and payments);
  • Analytics (for example, Google Analytics) to understand website traffic; and
  • Advertising (for example, Google Ads and Meta) to serve and measure relevant ads on our site and other sites you visit.

Most browsers accept cookies by default, but you can reject or delete them in your browser settings. Blocking some cookies may prevent you from taking full advantage of our website. Where required by law, we will ask for your consent before setting non-essential cookies. We honour browser-based opt-out preference signals such as the Global Privacy Control where required by applicable law.

10. Access to and correction of your information

You may ask us for access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Email enquiries@doggysnoozecenter.com.au. We may need to verify your identity first. We will respond within the time required by law. A reasonable administrative fee may apply where permitted. We may refuse access in certain circumstances permitted by law, and if we do we will tell you why.

11. Consent

By giving us personal information or using our website or services, you consent to its collection, use and disclosure as described in this policy, to the extent permitted by law. Where the law requires express consent (for example, for certain marketing, non-essential cookies or cross-border transfers) we will ask for it separately. You can withdraw consent at any time by contacting us, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide some services.

12. Children

Our website and marketing are not directed at children. We do not knowingly collect personal information from anyone under 16 (or under 13 in the United States) without a parent's or guardian's consent. If you believe a child has given us personal information, contact us and we will take appropriate steps to delete it.

13. Additional information for specific regions

Australia

We handle personal information under the Privacy Act 1988 (Cth) and the APPs. You have the right to access and correct your information (Section 10) and to opt out of direct marketing. We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) for electronic and telephone marketing, which means we send commercial electronic messages only with your consent (express or inferred) and include an unsubscribe facility. If you are unhappy with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

New Zealand

If you are in New Zealand, we handle your personal information in line with the Privacy Act 2020 and its Information Privacy Principles. You have the right to ask for access to, and correction of, your personal information. We will tell you when we are sending your information overseas and take reasonable steps to ensure it is protected. You may complain to the Office of the Privacy Commissioner (www.privacy.org.nz). We comply with the Unsolicited Electronic Messages Act 2007 for marketing messages.

Canada

If you are in Canada, we handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws (including Quebec's Law 25, Alberta's PIPA and British Columbia's PIPA, where they apply). Our accountable contact for privacy is our Privacy Officer at enquiries@doggysnoozecenter.com.au.

  • Consent. We rely on your consent to collect, use and disclose your information. Express consent is sought where information is sensitive or where the use would not be reasonably expected, and you can withdraw consent at any time, subject to legal restrictions.
  • Marketing messages. We comply with Canada's Anti-Spam Legislation (CASL). We send commercial electronic messages only with your consent (express or implied as permitted), identify ourselves, and include a working unsubscribe mechanism.
  • Transfers outside Canada. Your information may be processed in Australia, the United States and other countries, where it may be accessed by foreign authorities under their laws.
  • Your rights. You may request access to and correction of your information, ask about how it is used, and (in Quebec) request information about technology used to profile you, ask for de-indexing or deletion where permitted, and request portability of computerised personal information.
  • Complaints. Contact us first. You may also contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or your provincial regulator (for example, the Commission d'accès à l'information du Québec).

United States

This section applies to residents of US states with privacy laws (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and others), and supplements the rest of this policy.

  • Categories collected in the last 12 months: identifiers (name, email, phone, address, IP address, device IDs); commercial information (purchase history); internet or network activity (site usage, ad interactions); financial information handled by our payment processors; and inferences drawn from the above (for example, marketing segments). We do not knowingly collect or use "sensitive personal information" in ways that require a right to limit.
  • Sources, purposes and disclosures: as described in Sections 3 to 7 above.
  • "Sale" and "sharing." Sharing identifiers, commercial information and online activity data with Google, Meta and similar advertising partners for targeted advertising may be a "sale" or "sharing" for cross-context behavioural advertising under some state laws. You have the right to opt out of this. To opt out, email enquiries@doggysnoozecenter.com.au with "Do Not Sell or Share My Personal Information", or turn on the Global Privacy Control in your browser, which we treat as a valid opt-out request for that browser (and, where we can link it, any associated account). We do not knowingly sell or share personal information of consumers under 16.
  • Your rights, subject to exceptions and verification: to know/access the information we hold; to correct and delete it; to obtain a portable copy; to opt out of targeted advertising, sale and certain profiling; and not to be discriminated against for exercising your rights. You may use an authorised agent, and you may appeal our decision by replying to our response. We will respond within 45 days (extendable once by 45 days where permitted).
  • Nevada residents may submit an opt-out of the sale of covered information to the email above.
  • Marketing messages. We comply with the CAN-SPAM Act (emails include our physical address and an opt-out) and the Telephone Consumer Protection Act (we obtain prior express consent for marketing calls or texts where required). Message and data rates may apply. Reply STOP to opt out of texts.
  • Complaints. You may contact your state Attorney General or consumer protection authority.

14. Third-party websites

Our website may contain links to websites not owned or controlled by us. These links are for convenience only and do not constitute sponsorship, endorsement or approval. We are not responsible for the privacy practices of other websites, and we encourage you to read the privacy statements of every website that collects your personal information.

15. Complaints

If you have a concern or complaint about how we handle personal information, please email our Privacy Officer at enquiries@doggysnoozecenter.com.au.

We take complaints seriously and will acknowledge your complaint within 7 days and respond within 30 days. If you are not satisfied, you may contact the regulator for your region listed in Section 13.

16. Changes to this policy

We may change this policy from time to time. Updates take effect when we post them on our website or notice board, and we will update the "Last updated" date above. Where required by law, we will notify you of material changes and seek fresh consent. Please check back periodically.

17. Contact us

Doggy Snooze Center Email: enquiries@doggysnoozecenter.com.au