DOGGY SNOOZE CENTER POLICIES

Shipping Policy

Effective for orders placed on or after 25 September 2026

Thank you for visiting and shopping at DOGGY SNOOZE CENTER. The following information sets out the terms and conditions that constitute our current Shipping Policy.

Nothing in this Policy excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified.

1. Processing Your Order

An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, orders are generally processed within 3 business days. If there is a delay, we will contact you.

3. Shipment Locations

3.1 Countries We Ship To

DOGGY SNOOZE CENTER currently ships to the following countries: Australia, Canada, USA and New Zealand.

3.2 Delivery Addresses

We ship to both commercial and residential addresses.

4. Shipment Rates and Delivery Estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates only and commence from the date of shipment, rather than the date of order. Estimated arrival dates are not guaranteed. Weather delays, carrier delays, customs delays and other circumstances outside our reasonable control may affect delivery times.

Unless there are exceptional circumstances, we make every effort to fulfil your order. If we are unable to supply your order or any part of it (for example, if an item is out of stock), we will contact you and, where we cannot supply the goods, refund you for the affected items.

(a) Express Shipping

Express shipping is not currently available.

(b) Standard Shipping

Standard Shipping orders are estimated to arrive within the following timeframes from the date of shipment:

  • Australia: approximately 3-5 business days.
  • International (New Zealand, Canada and USA): approximately 9-14 business days, and sometimes longer.

The cost of Standard Shipping is determined by the weight of the order:

Destination 0.1kg – 2.5kg 2.6kg – 3.5kg 3.6kg +
Australia / New Zealand $15 $25 $35
Canada $15 $25 $35
USA $15 $25 $35

Shipping charges are calculated and displayed at checkout, in the currency of your order, before you confirm your purchase.

4.1 Please Note

  • Business day means Monday to Friday, except public holidays.
  • Orders are not shipped or delivered on weekends or public holidays.
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery and the items ordered.
  • Products may be delivered in separate shipments.
  • When placing your order, we consider the following factors when calculating the estimated delivery date:
    • (i) Transit time: the amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
    • (ii) Weight: shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, add the items you would like to purchase to your cart and proceed to the checkout page, where shipping charges will be displayed.
  • Delays may occasionally occur at our Byron Bay facility due to warehouse stock levels. We appreciate your patience.
  • Please check your delivery address carefully before placing your order. If you notice an error, contact us immediately and we will try to amend it before dispatch. To the extent permitted by law, we are not responsible for orders delivered to an incorrect address that was provided by you.

5. Tracking Options

DOGGY SNOOZE CENTER aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1 Domestic and International

All orders are sent with tracking, and your tracking number will be sent to you once your order has been posted. International orders are sent with Australia Post. If you ask us to make alternative shipping arrangements, we cannot guarantee tracking.

6. International Customs, Duties and Taxes

All orders shipped to a destination outside of Australia may be subject to import duties, taxes, tariffs, customs fees and other charges imposed by the destination country.

DOGGY SNOOZE CENTER covers the applicable duties, taxes, tariffs and customs charges associated with the original delivery of your order. These costs are incorporated into our international shipping and/or product pricing, and customers will not be required to pay these charges separately upon delivery. If you are asked by a carrier or customs authority to pay any such charge on delivery, please contact us before paying.

Customs processes and delivery timeframes vary between countries, and delays may occur if your package is selected for inspection by your country's customs authority. DOGGY SNOOZE CENTER has no control over customs processes, clearance timeframes or changes to duties, taxes, tariffs or other import charges imposed by the destination country.

International shipping prices may be adjusted from time to time to reflect changes in shipping costs, tariffs, duties, taxes, customs charges or other costs associated with international delivery. Any price change will not affect an order you have already placed.

Except where applicable consumer protection law requires otherwise, if a return or exchange is requested due to a change of mind, incorrect product selection, incorrect sizing, an incorrect delivery address provided by the customer, or any other reason attributable to the customer, DOGGY SNOOZE CENTER will not be responsible for any duties, taxes, tariffs, customs charges, shipping costs or other fees associated with returning the original order or importing replacement products. These costs are the responsibility of the customer.

7. Damaged Products

If your product appears damaged on delivery, please contact us as soon as possible at enquiries@doggysnoozecenter.com.au with your order number and photographs of the damage.

Damage to external shipping packaging alone does not necessarily mean the product itself is damaged. Any remedy for a damaged product will be determined in accordance with our Returns, Refunds & Exchanges Policy and applicable consumer protection law.

8. Missing or Lost Packages

Occasionally a package is delayed or becomes a delivery exception. More often than not, the package is either in the building or with a neighbour, so please check common courier hiding places and let us know if you find it.

If you cannot locate your order, please contact us at enquiries@doggysnoozecenter.com.au with your order number and tracking details. We will investigate with the carrier on your behalf. If your package is confirmed lost, we will arrange a remedy in accordance with our Returns, Refunds & Exchanges Policy and applicable consumer protection law.

9. Your Consumer Rights

Our goods come with guarantees that cannot be excluded under consumer protection laws that apply in the countries we ship to, including the Australian Consumer Law. Please see our Returns, Refunds & Exchanges Policy for information about returns, refunds and exchanges.

10. Questions

If you have any questions about the delivery and shipment of your order, please contact us at enquiries@doggysnoozecenter.com.au.